Tuesday, May 31, 2022

Rights-Based Government Services: The Right to Public Services (RTPS) Act

Right to Public Services (RTPS) Act

The Right to Public Services Act, also known as RTPS Act, is an Act passed by the Parliament of India that was introduced by the UPA government in 2013. The Act gives citizens the right to get public services notified by the central or state government and provides them with monetary penalties if those services are not delivered within prescribed time periods. RTPS ensures better accountability of public servants, making it easier for them to be held responsible for delivering government services in a timely manner or face consequences if they don’t.

What Is The Problem We Are Trying To Solve?

Citizens of India have a right to access services provided by their government and should not be deprived of those services due to inefficiency, corruption, or lack of capacity on part of government employees. To address such issues, The Rights-to-Public Services (RTPS) Act was passed in 2014; under Section 12 of that act, citizens can file a complaint if they feel denied of their rights. RTPS has been adopted by various state governments across India including Bihar and Tamil Nadu.

Why Did India Need A New Law?

RTPS is a rights-based strategy that aims to make government services more responsible, transparent, and responsive. On June 4, 2014, President Pranab Mukherjee gave his approval to Right To Public Services Bill. India needed a legislation that guarantees timely delivery of notified services by stipulating penalties in case they are not provided. It also encourages accountability on part of civil servants while motivating them to deliver quality service.

How Did We Get Here?

Late last year, India’s Parliament passed a historic piece of legislation that promises to be a game changer in how governments provide public services. What is it? The Right to Public Services (RTPS) Act of 2011, also known as Section 4 of the Citizen’s Charter Bill or simply Rtps. The Rtps is simple on its face but revolutionary in its reach and implications for government accountability. With it, citizens have new rights and government officials have new obligations.

What Do You Mean By Qualified For?

The RTPS can only be enforced if a person has been formally notified about their eligibility for a public service. If a notification does not happen or is issued in an incorrect manner, or if it happens after 90 days from its due date, then citizens can ask for their qualification status to be verified. For example, if you have applied for ration card, you must know whether your application was rejected as opposed to just wondering why your card hasn’t arrived yet.

Which Governments Will This Affect?

All Indian states and union territories, except Jammu & Kashmir, are affected by RtPS. This means all Union Territories (UTs) and every state with a bicameral legislature that has not yet passed its own RtPS legislation is affected. For example, there is no RTPS in J&K because their state government has been dissolved since March 2015.

Who Has Come Out In Support Of This Bill?

One of India’s leading environmental non-profits, Centre for Science and Environment (CSE), has strongly supported RTPS and provided support for drafting various provisions of it. Here is what Sunita Narain, director general of CSE, said in her endorsement: This is a good piece of legislation that must be supported by all parliamentarians who want citizens to have better access to government services.

Now That It's Passed, When Can I Expect To See Changes Made?

The Right to Public Services (RTPS) has been passed into law in Bihar and Rajasthan. This means, a new reform has officially been introduced into India’s governance structure. RTPS is also known as a rights-based strategy and an instrument of government accountability through which citizens can enforce their right to receive timely delivery of notified services. Now that it’s passed, when can I expect to see changes made?

How Can I Use This To Help Others?

India’s Right to Public Services (RTPS) legislation, developed by Pratham, is a unique and promising approach that has been applauded by individuals, organizations and governments worldwide. It seeks to change how government services are provided and encourages officials at all levels of government in India to make citizens’ right to public services a reality. As an organization dedicated towards improving governance in India through RTPS, we have come up with an innovative tool called RTPS BIHAR Online! which will enable everyone to check if their Right to Public Service has been delivered or not. This online platform can be accessed from anywhere, anytime on any device and will provide detailed information about whether or not you have received your notified service within time. You can also track your pending applications using RTPS BIHAR Online!

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